Refund policy

Return Policy

At Wall Art Australia, we take pride in offering custom-made art prints tailored to each customer’s specifications. As all orders are uniquely created and that we do not hold physical stock, we regret to inform you that we cannot accept refunds, cancellations exchanges, returns, or store credit for any items purchased.

Please ensure you have selected the correct product type (canvas or acrylic) and reviewed your cart thoroughly before completing your purchase.

If you have any questions or concerns about your order, pleas feel free to contact our customer service team before making a purchase. Thank you for your understanding.

Damaged in Transit Claim

Although our artwork is carefully packaged for shipping, occasionally accidents can happen.

If your parcel arrives with obvious damage to the packaging please DO NOT accept receipt of the parcel. Instead, ask the courier to return it and advise us immediately.

If your parcel is left unattended or you do accept the delivery and find the artwork is damaged once the carton is opened, please advise us within 24 hours. It’s essential that you include photos of the damage to the box and the artwork as attachments to your email.

Missing after Delivery

Wall Art Australia cannot and does not take responsibility for a missing artwork if it has been delivered without being signed for and subsequently goes missing. Therefore, please make sure you provide us with a safe location to leave the artwork should you not be at home to accept it. If you do not feel there is a safe place to have the artwork left, please provide an alternative address where you know someone will be at home to receive it.

Faulty Claim

If you receive an artwork from us which has a workmanship fault, we will replace it without charge. So as to maintain our high-quality standards we may request the artwork to be returned so please keep hold of the packaging. Don’t worry, we shall cover the cost of the return if we can clearly see the fault is ours. Please contact us within 7 days of receipt of your print at support@wallartaustralia.com and our team will be happy to assist.

Customer Responsibility & Conduct

It is the responsibility of the customer to carefully read and comprehend the terms, conditions, and purchasing policies associated with this promotion before placing an order. To ensure a pleasant experience, we kindly urge customers to review the sale terms thoroughly to prevent any misunderstandings. We uphold a strict zero-tolerance policy against any form of aggressive or threatening behaviour towards our staff. We are committed to assisting you and expect mutual respect in all interactions.